Delivery Info

How much is it?

We have a standard delivery charge of £3.99 and now we'll deliver orders of £50 and over absolutely FREE.

How long will it take?

Delivery is usually within 2 working days of your order being accepted.

When will you deliver?

Our courier will attempt delivery anytime between 9am and 6pm Monday to Friday (except Bank Holidays).

Do I need to sign for the delivery?

A signature is required and if you’re not available our courier may try a neighbour and post a card at your address to let you know.

Can I send my order to another address?

Yes, of course. You can select a different address during the checkout and save it to your address book for next time you shop. You can update your address book at any time by logging into the site and clicking on my account.

Can I get my order any sooner?

We don’t offer next day delivery yet but we’re working on it so keep checking back.

Can I track my delivery?

Yes. Order tracking is available in the My Account page or we’ll send you a tracking link via email when the order has been dispatched.

What happens if I miss my delivery?

Our courier may try at your neighbours and if they’re available to sign will leave it with them and post a card through your door to let you know. If our courier misses you or your neighbours they’ll leave a card and try again the next working day. If they miss you again, they’ll leave you another card and take the goods back to the nearest depot where they can be collected.

What if I can’t get to a depot to collect?

Don’t worry. Just give our Customer Service team a call on 0191 492 1732 or email us at customerservices@thesportstechnician.com and we’ll help you arrange a re-delivery.